Refund policy

Last updated: November 6, 2026

For a return, refund, cancellation, or order issue, contact LUMORA Store by email at 42mp0yek7oolly3uu4uvvd1cs@businessmail.shop. Include your order number and a short description so we can help.

How to request help

We will reply by email with next steps. Please contact us before mailing any item; we will provide return instructions and the return address when a return is appropriate.

Returns and order issues

For a change-of-mind return request, email us as soon as possible after delivery. We will confirm return eligibility and instructions for your order. If an item is incorrect, arrives damaged, or is defective, contact us at the email above and we will address the issue as required by applicable law.

Refunds

When a refund is approved, it will be sent to the original payment method unless applicable law requires otherwise. Refund timing and any delivery-cost reimbursement will follow applicable law. Where permitted by law, we may wait until returned goods are received or evidence of shipment is provided before issuing a refund.

Nothing in this policy limits mandatory consumer rights.