Shipping policy

Last updated: November 6, 2026

Orders from LUMORA Store are dispatched from a warehouse in the United States.

Shipping and processing

We currently ship to addresses in the United States. Available shipping methods, shipping charges, and estimated delivery dates are shown at checkout before you place your order.

Orders are processed within 1 business day, excluding holidays. Orders placed after noon, on weekends, or on holidays may begin processing the next business day.

Delivery estimates begin when your order ships and are not guaranteed. Carrier, weather, and other delays may affect delivery. When tracking is available, we will email the tracking details after dispatch; tracking updates may take time to appear.

If we learn that an order cannot ship within the time stated at checkout or required by applicable law, we will notify you and offer the options required by law, which may include agreeing to a delay or cancelling for a prompt refund.

Order changes and support

To request an address correction or cancellation, or to report a lost, damaged, or delayed package, email LUMORA Support at 42mp0yek7oolly3uu4uvvd1cs@businessmail.shop as soon as possible. Changes may not be possible after fulfillment or dispatch. We will help address delivery issues under applicable law.

This policy does not limit any rights that cannot be excluded under applicable law.